Privacy Policy

Last Updated: October 26, 2023

Your privacy is important to us. At MANA Cleaning Management LTD, we are steadfastly committed to protecting your personal data, ensuring transparency and trust in all our operations. This policy outlines how we collect, use, and safeguard your information, aligning with our dedication to professional service and customer privacy.

Our Data Protection Commitment

MANA Cleaning Management LTD is dedicated to upholding the highest standards of data protection and privacy under UK law and the General Data Protection Regulation (GDPR). This policy details our practices regarding your personal information when you use our services or interact with our website.

1. Who We Are

MANA Cleaning Management LTD, located at 359a Holloway Road, London, England, N7 0RN, provides professional cleaning management services across London. We are the data controller responsible for your personal information.

2. Information We Collect

We collect essential personal information to provide and improve our professional cleaning services. This includes:

  • Contact Information: Name, email address, phone number, and postal address.
  • Service Details: Information about your property, specific cleaning requirements, service dates, and preferences.
  • Payment Information: (Processed securely by third-party payment providers; we do not store full payment card details).
  • Website Usage Data: IP address, browser type, pages visited, and time spent on our site for analytical purposes.

3. How We Use Your Information

Your data is primarily used to:

  • Provide accurate quotes and manage your bookings.
  • Deliver our cleaning services efficiently and effectively.
  • Communicate with you regarding your service, inquiries, and promotions.
  • Improve our website and services through data analysis.
  • Comply with legal obligations.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds under GDPR:

  • Contractual Necessity: To fulfill our agreements with you, such as providing cleaning services.
  • Legitimate Interests: For business operational purposes, such as improving services and marketing, where your interests do not override ours.
  • Consent: Where we have obtained your specific consent for certain processing activities.
  • Legal Obligation: To comply with legal or regulatory requirements.

5. Data Sharing and Third Parties

We do not sell your personal data. We may share information with trusted third parties only when necessary to provide our services, such as:

  • Professional cleaning teams to schedule and perform services.
  • Payment processors for secure transaction handling.
  • IT and system administration services to maintain our infrastructure.

All third parties are contractually bound to protect your data and process it only for specific purposes in accordance with our instructions and data protection laws.

6. Data Security

We implement robust physical, electronic, and managerial procedures to safeguard and secure the information we collect online. This includes encryption, access controls, and regular security audits to prevent unauthorized access, disclosure, alteration, or destruction of your personal data.

7. Your Data Protection Rights

Under GDPR, you have the following rights concerning your personal data:

  • Right to Access: Request a copy of the information we hold about you.
  • Right to Rectification: Ask us to correct any inaccurate or incomplete data.
  • Right to Erasure ('Right to be Forgotten'): Request the deletion of your personal data under certain conditions.
  • Right to Restrict Processing: Request us to limit the processing of your data.
  • Right to Data Portability: Obtain your data in a structured, commonly used format.
  • Right to Object: Object to our processing of your data under certain circumstances.

8. Cookie Policy

Our website uses cookies to enhance user experience, analyze site traffic, and for marketing purposes. You can control cookie preferences through your browser settings. For detailed information, please refer to our dedicated Cookie Policy.

9. How to Contact Us

If you have any questions about this Privacy Policy or wish to exercise any of your data protection rights, please do not hesitate to contact our Data Protection Officer:

Email: [email protected]

Phone: +442076071158

Address: MANA Cleaning Management LTD, 359a Holloway Road, London, England, N7 0RN

Thank you for entrusting MANA Cleaning Management LTD with your data. We are committed to maintaining your privacy and earning your confidence.